Frequently Asked Questions
Does DiaNoche Designs offer battery-operated Illuminated Art?
We are currently in the process of developing a battery-operated product. You will be the first to know when this option becomes available!
Can I use a different power cord with my DiaNoche Designs Illuminated Art?
No, you cannot use any other power cord with your Illuminated Art. Please only use the cord supplied by DiaNoche Designs. If your cord is lost or damaged, please contact us for a replacement.
Do DiaNoche Designs Illuminated Art pieces work outside of the United States?
Yes, our Illuminated Art works in all countries. Simply purchase a universal adapter or an adapter specific to the country where you will use the Illuminated Art. You can purchase adapters at most electronic stores, at the airport or in the country where the Illuminated art will be used. Our Illuminated Art is supplied with a 12V DC power cord and a USA-standard plug. If you have additional questions, please contact us.
Can I replace the bulbs in my DiaNoche Designs Illuminated art?
Our products contain LED lights that are designed to last 50,000 hours, or approximately five years if continuously turned on. Because of the intricate design of our products, there is not currently a solution to remove or replace bulbs.
Does DiaNoche Designs provide any warranties or guarantees?
Yes, we guarantee our Illuminated Art, and we offer a one-year warranty on electrical parts. Because our lights are custom built to order, we do not offer refunds or exchanges; however, if your light is not working during warranty, we will replace it. If at any time you have questions or issues with your Illuminated Art, please contact us.
How Our Illuminated Art Is Built
Our Illuminated Art is built to order by hand in Denver, CO. We start with a solid Pine frame, add beautiful artwork and illuminate the art from behind. All Illuminated Art is wrapped with artisanal fabric, comes equipped with an embedded on/off switch, a 12V DC power cord, LEDs designed to last 50,000 hours and a stylish backing.
Tips For Hanging Your Illuminated Art So You Can't See the Cord
- Remove the cord when you are not using your artwork as a Illuminated Art.
- Purchase a wall cord cover to hide the cord. This is also known as cable raceway and is commonly used to hide speaker wire. You can find it at retail stores such as Home Depot, or at www.cableorganizer.com.
- Contact your local electrician to hardwire the Illuminated Art into the wall/switch.
- Make two small holes in your wall: one behind the Illuminated Art to feed the cord through and the other by the socket to plug the cord into. *We recommend contacting a professional for this option.
Easels Are a Great Way to Display Your Illuminated Art!
You can display your Illuminated Art on an easel, which allows you to showcase your Illuminated Art on any surface. You may purchase easels from us for an additional $10.00. The easel will work with the following sizes:
Horizontal Light sizes:
20"x16", 24"x 13"
12"x13", 18"x19", 14"x11", 16"x9"
We are happy to look for larger easels for you. For more information, or to purchase an easel, contact us.
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